Frequently Asked
Questions

FAQ

Welcome to the XOPRO FAQ page! Below you will find answers to some of the most common questions about our platform. If you have any additional questions, please don’t hesitate to contact us.

General Questions

Q1: What is XOPRO?

A1: XOPRO is a versatile social media platform that combines social networking, a marketplace, dating features, and a kid-friendly version for users aged 8-15. We aim to provide a safe and engaging environment for all our users.

Q2: How do I create an account?

A2: To create an account, download the XOPRO app from the App Store or Google Play, open the app, and follow the on-screen instructions to sign up using your email address, phone number, or social media account.

Q3: Is XOPRO free to use?

A3: XOPRO offers both free and premium subscription options. The free version provides access to basic features, while the premium subscription unlocks additional features and benefits.

Safety and Privacy

Q4: How does XOPRO ensure user safety?

A4: XOPRO employs various safety measures, including user verification, privacy settings, content moderation, and robust reporting tools. We also have a dedicated trust and safety team that monitors the platform and addresses any safety concerns.

Q5: What privacy controls are available on XOPRO?

A5: Users can control their privacy settings by adjusting who can see their profile, contact them, and view their posts. We also provide options to block or report users who violate our community guidelines.

Q6: How do I report inappropriate behavior or content?

A6: To report inappropriate behavior or content, tap on the three dots next to the post or user profile, select “Report,” and follow the instructions. Our moderation team will review and take appropriate action.

Marketplace

Q7: How do I buy and sell items on the XOPRO marketplace?

A7: To buy or sell items, navigate to the Marketplace tab, where you can browse listings or create your own. Follow the prompts to complete transactions securely through the app.

Q8: Are transactions on the marketplace secure?

A8: Yes, we use secure payment processing to ensure that all transactions on the marketplace are safe and protected.

Dating Features

Q9: How do I use the dating features on XOPRO?

To use the dating features, go to the Dating tab and create a dating profile. You can then browse other profiles, send messages, and match with users who share your interests.

Q10: What measures are in place to protect users in the dating section?

A10: We verify user identities, provide privacy settings, and offer safety tips to protect users in the dating section. Users can also report any suspicious behavior directly within the app.

Kid Version

Q11: What features are available in the kid version of XOPRO?

A11: The kid version of XOPRO includes age-appropriate content, parental controls, and a monitored environment to ensure safety. It allows young users to connect, share, and learn in a safe space.

Q12: How can parents monitor their child's activity on XOPRO?

A12: Parents can set up and manage their child’s account through the Parental Control settings, where they can monitor activity, set usage limits, and control privacy settings.

Subscription and Billing

Q13: How do I upgrade to a premium subscription?

A13: To upgrade, go to the Account Settings, select “Subscription,” and choose the premium plan that suits you. Follow the prompts to complete the payment process.

Q14: How do I cancel my subscription?

A14: To cancel your subscription, go to Account Settings, select “Manage Subscription,” and follow the instructions to cancel. Please note that cancellations must be made at least 30 days prior to the next billing cycle.

Ambassador Program

Q15: What is the XOPRO Ambassador Program?

A15: The XOPRO Ambassador Program allows passionate users to promote the platform, earn rewards, and participate in exclusive events. Ambassadors play a key role in growing and representing our community.

Q16: How do I join the Ambassador Program?

A16: To join, visit the Ambassador Program page on our website, fill out the application form, and wait for our team to review and approve your application.

Q17: What happens if I cancel my participation in the Ambassador Program?

A17: If you cancel your participation, you must notify us in writing at least 30 days prior. You will lose all accumulated residuals, and if you choose to rejoin in the future, you will need to start over.

Contact Us

Q18: How can I contact XOPRO support?

A18: You can contact our support team via email at support@xopro.us or through the Help section in the app. We also have mailing addresses for our support departments in the USA and UK.