Hey there! Welcome to XOPRO’s Privacy Policy.
We know reading a privacy policy might not be everyone’s idea of a good time, but hear us out. We have put a lot of effort into making this policy as clear and engaging as possible because we genuinely want you to read it. Think of us as your digital wingman, here to guide you through the ins and outs of what data we collect, why we collect it, and how we use it. So get cozy, grab your beverage of choice, and let’s dive into the world of personal data together.
This Privacy Policy applies from August 25, 2024. The previous version, available here, remains in effect until the new version is implemented.
This Privacy Policy applies to websites, apps, events, and other services we operate under the XOPRO brand. Whether you’re searching for your soulmate, joining us at one of our events, or using any of our other awesome services, this Policy has got you covered. For simplicity, we just refer to all of these as our “service” in this Privacy Policy.
If, for some reason, one of our services requires its own separate privacy policy, then that policy will be made available to you. That policy, not this Privacy Policy, will apply.
It goes without saying that we can’t help you develop meaningful connections without you providing some information about yourself, like basic profile details and the types of people you’d like to meet. Using our service also generates some information, such as when you logged in and how you used the service. We may also collect data from third parties, like when you access the service through an account you have on another platform (e.g., Facebook, Google, or Apple) or when you upload information from your account on another platform to complete your profile. For more information, please refer to the table below.
| Categories | Description |
|---|---|
| Account Data | When you create an account, you provide us with basic information to set up your account, including your phone number, email address, and date of birth. |
| Profile Data | Once you’ve completed your profile, you can share additional details about yourself, such as your gender, interests, preferences, and approximate location. Some of this data may be considered sensitive or special in certain countries, such as details about sexual orientation, sexual life, health, or political beliefs. If you choose to provide this data, you consent to us using it as laid out in this Privacy Policy. |
| Content | When you use our service, you may post photos, videos, audio, text, and other types of content, such as your chats with other members. |
| Marketing, Survey, and Research Data | We sometimes run (i) surveys, focus groups, or market studies for research purposes and (ii) promotions, events, or contests for marketing purposes. When you choose to participate, you provide us with the information necessary to process your entry and participation, as well as your responses to our questions and feedback. |
| Third-Party Data | When you choose to share information about other people with us (for example, if you use the contact details of someone you know for a specific feature or if you submit a query or report involving a member), we process this data on your behalf to fulfill your request. For more information on the Friends of Friends feature, see here, and you can learn more about how Tinder processes the information of non-members here. |
| Customer Support Data | When you contact us, you provide us with information that may be necessary to assist in addressing your inquiry. Other people may also submit queries or reports involving you. Finally, our moderation tools and teams can collect additional data as part of their investigations. Where legally permitted, we may also receive information about suspected or convicted bad actors from third parties as part of our efforts to ensure the safety and security of our members. |
| Social Media Data | You may decide to share data with us through your accounts on other platforms (e.g., Facebook, Instagram, Spotify, Apple), for instance, if you decide to create and log into your account via these platforms or if you decide to upload data such as photos or playlists onto our service from these platforms. |
| Categories | Description |
|---|---|
| Usage Data | Using the service generates data about your activity, including how you use it (e.g., when you logged in, features you’ve been using, actions taken, information shown to you, referring webpages, ads you interacted with) and how you interact with others (e.g., searching, matching, communicating). We may also receive data related to interactions you have had with our ads on third-party websites or apps. |
| Technical Data | Using the service involves the collection of data from and about the device(s) you use to access our service, including hardware and software information such as IP address, device ID and type, app settings and characteristics, app crashes, advertising IDs and identifiers associated with cookies or other technologies that may uniquely identify a device or browser. For more information about cookies, see our Cookie Policy. |
| Categories | Description |
|---|---|
| Geolocation Data | If you permit us, we can collect your geolocation (latitude and longitude) from your device. If you decline permission, features that rely on precise geolocation may not be available to you. |
| Face Geometry Data | You may choose to participate in certain of our features, such as Photo Verification or Photo and ID Verification, which involve the collection of face geometry data that may be considered biometric data in some jurisdictions. Learn more about our verification feature and how we process your face geometry data. |
| ID Data | You may provide us with a copy of your government-issued identification to help us verify that you are who you claim to be. |
The primary reason we process your data is to deliver our service to you and continually improve it over time. That includes connecting you with members who might make your heart skip a beat, personalizing your experience, and just helping you make the most of our service. We also process your data to ensure your safety and security while using our service, as well as the safety and security of all our members. We take this responsibility very seriously and are continually working to enhance our systems and processes to help protect you. And yes, we process your data to show relevant ads – you can control this in your settings. Read on for a more detailed explanation.
For information on how we process personal data through “profiling” and “automated decision-making, please see our FAQ.
| Purposes for processing your data | Grounds for processing your data | Categories of data processed |
|---|---|---|
| – | – | (Those are described in Section 3 of this Policy.) |
Creating and maintaining your account and profile on our service
Operating and maintaining the various features of our service
Recommending other members to you and recommending you to them
